Shipping & Pickup Information
Shipping Transit Times
The below delivery times are estimate only and only apply to large items such as cubby houses, forts and beds.
Important Note: These transit times are approximate estimates for standard road freight delivery to major metro areas from our Brisbane facility. Actual delivery times may vary due to factors including peak seasons (Christmas, major sales), weather conditions, natural events, and other circumstances beyond our control. Transit times shown are in business days.
📍 Can't Find Your Location?
The times shown are for major metro areas. If your suburb isn't listed, please use the nearest metro area as a guide, or contact us with your postcode for a specific delivery estimate.
Regional & Remote Areas: Delivery times for areas outside major metros may be longer. Please allow extra time for rural and remote deliveries.
🏝️ Queensland
Brisbane
3 days
Gold Coast
4 days
Sunshine Coast
3 days
Ipswich
4 days
Toowoomba
4 days
Cairns
5 days
Townsville
4 days
Mackay
4 days
Rockhampton
3 days
Bundaberg
3 days
🌉 New South Wales
Sydney
3 days
Sydney Outer
3 days
Newcastle
4 days
Wollongong
4 days
Central Coast
4 days
Canberra (ACT)
4 days
Coffs Harbour
5 days
Port Macquarie
5 days
Wagga Wagga
5 days
Albury
5 days
🎨 Victoria
Melbourne
4 days
Melbourne Outer
4 days
Geelong
5 days
Ballarat
5 days
Bendigo
5 days
Shepparton
5 days
🍷 South Australia
Adelaide
5 days
Mount Gambier
7 days
Port Augusta
7 days
🌅 Western Australia
Perth
14 days
Perth Outer
14 days
Bunbury
14 days
Albany
14 days
Geraldton
14 days
🏔️ Tasmania
Hobart
10 days
Launceston
10 days
Devonport
10 days
🦘 Northern Territory
Darwin
10 days
Alice Springs
10 days
📦 Shipping & Pickup FAQs
Everything you need to know about delivery and collection
🚀 Order Processing & Dispatch
When will my order be dispatched?
We typically dispatch orders within 1-3 business days, depending on product availability. Most orders are ready for shipping the next day, though busy periods may require an extra day. You'll receive a Dispatch Notification with tracking details as soon as your order ships. Check your spam folder if you don't see it!
Can I change my delivery address after my order has shipped?
Unfortunately, once your order is shipped, we cannot modify the delivery address. Our couriers have specific systems that make address changes very difficult. If you need to redirect your package in transit, please contact the courier directly - note that redirection fees may apply.
🚚 Delivery Information
Where will my order be delivered?
Our delivery partners (Northline Freight, AirRoad Express, Direct Freight, and local couriers) deliver to curbside or ground-level locations at the front of your property. Please note:
- Drivers cannot deliver upstairs or inside homes
- No installation or removal services available
- Steep inclines or restricted access may require you to collect cartons from the front of your property
- Items over 40kg may require assistance for unloading
What delivery hours do you offer?
Deliveries are scheduled Monday to Friday, 9am - 5pm. Unfortunately, we cannot accommodate weekend or after-hours deliveries at this time.
Will I get a phone call before delivery?
Our freight partners will contact you by phone or text message before delivery to schedule a convenient delivery day and ensure someone is available to receive the order.
📍 What to Expect on Delivery Day
Do I need to be home for delivery?
Yes, someone must be present for large and bulky items (like cubby house cartons). This allows you to:
- Inspect the number of cartons received
- Check for visible signs of damage
- Sign for the delivery
Do I need to help unload?
Yes, assistance is essential. While some trucks have tailgates, having someone available to help ensures a smoother delivery. Deliveries are made to the frontmost point of your property only.
What happens if nobody is home?
If nobody is available to accept the delivery, the freight will be returned to the depot. This may result in:
- Additional re-delivery charges
- Delays in receiving your order
Important: Direct Freight shipments are made with "Authority to Leave". Re-delivery fees may apply if you don't authorize the order to be left.
Please ensure someone is available or provide clear delivery instructions to avoid inconvenience.
🛠️ Issues & Support
What if my delivery is delayed?
Contact our delivery partner directly:
- Northline Freight: 1300 722 534
- AirRoad: 1300 237 824
- Direct Freight: 1300 347 397
What if I receive fewer cartons than expected?
Immediately:
- Compare the cartons received with the shipping docket
- Count all cartons carefully
- Make a note on the delivery paperwork
- Contact us via our Contact page with details
What if my delivery arrives damaged?
DO NOT reject the delivery! Follow these steps instead:
- Note damages on the delivery paperwork immediately
- Take clear photos of any damaged cartons or products
- Do not assemble the items yet
- Report within 4 business days via our Contact form with photos and order details
Why not reject? It's much faster for us to send replacement panels than to return and reship everything. Rejecting causes major delays and may result in additional costs being passed on for re-delivery of non-damaged parts.
We'll arrange repairs, replacement parts, or a full replacement based on the damage.
🏪 Pickup Information
Where can I collect my order?
📍 Pickup Location:
Unit 3/356 Bilsen Road, Geebung, QLD 4034
🕐 Operating Hours:
Monday to Friday: 8:00am - 2:00pm
Closed weekends and public holidays
🚛 Facility:
Accommodates trailers and trucks (including B-Doubles)
Unit 3/356 Bilsen Road, Geebung, QLD 4034
🕐 Operating Hours:
Monday to Friday: 8:00am - 2:00pm
Closed weekends and public holidays
🚛 Facility:
Accommodates trailers and trucks (including B-Doubles)
What should I bring for pickup?
Essential items:
- Your order number
- Straps, rope, or tie-downs to secure your order
- Cash (correct amount if paying on collection - no card terminal available)
Will my order fit in my car?
Check the product pages for carton dimensions and weights before pickup. Important:
- We cannot disassemble cartons to fit your vehicle
- We cannot fit individual pieces into cars
- If our team considers loading unsafe, we may decline to assist
How long can you hold my order?
Standard: 14 days from dispatch notification
Christmas period (Nov-Dec): 7 days only
Christmas period (Nov-Dec): 7 days only
If we don't hear from you within this timeframe, we'll send a reminder. If 14 days pass without collection, your order will be automatically refunded.
Do you have a showroom?
No, we don't have a showroom. Our facility is for order pickups only.
📞 Contact Information
Need assistance? Here are your direct contacts: