Shipping & Pickup Information
We ship Australia-wide from our Brisbane warehouse using road freight carriers. Large items — cubby houses, swing sets, forts, and kids beds — are sent via pallet freight and delivered kerbside. The times below are estimates for standard road freight and apply outside of peak seasons.
Orders are typically dispatched within 1–3 business days. You'll receive tracking details by email once your order leaves our warehouse.
How Delivery Works
What to expect from order to delivery
We process your order and prepare it for dispatch within 1–3 business days. You'll receive an order confirmation by email.
Your order leaves our Geebung warehouse via road freight. You'll receive an email with your tracking number and carrier details.
The freight carrier will contact you to schedule a delivery day. A valid contact number on your order is essential.
Items are delivered to your kerbside or driveway. Someone must be home to receive and inspect the delivery. Drivers cannot carry items inside.
Important: Delivery times are estimates for standard road freight to major metro areas, outside of peak seasons. Actual times may vary due to carrier capacity, weather, or your location. For rural or remote addresses, allow extra time.
Items over 40kg may require assistance unloading. Please ensure you have help available on delivery day.
Estimated Delivery Times
Business days from dispatch — outside peak seasons. Metro areas shown.
- Brisbane1–2 days
- Gold Coast2–3 days
- Sunshine Coast2–3 days
- Ipswich2–3 days
- Toowoomba3–5 days
- Bundaberg3–5 days
- Rockhampton4–5 days
- Mackay4–6 days
- Townsville4–6 days
- Cairns5–7 days
- Sydney Metro3–5 days
- Sydney Outer5–7 days
- Central Coast4–7 days
- Newcastle4–6 days
- Wollongong4–7 days
- Port Macquarie5–7 days
- Coffs Harbour5–7 days
- Wagga Wagga5–7 days
- Albury5–7 days
- Canberra5–7 days
- Melbourne Metro5–7 days
- Melbourne Outer6–8 days
- Geelong6–8 days
- Ballarat6–8 days
- Bendigo6–8 days
- Shepparton6–8 days
- Adelaide Metro2–5 days
- Mount Gambier5–10 days
- Port Augusta5–10 days
- Perth Metro10–12 days
- Perth Outer10–14 days
- Bunbury10–14 days
- Albany10–14 days
- Geraldton10–14 days
- Hobart7–9 days
- Launceston7–9 days
- Devonport7–9 days
- Darwin7–9 days
- Alice Springs9–12 days
Detailed delivery guides by city: For suburb-by-suburb delivery information, local council approval rules, and setup advice specific to your area, see our city pages:
Warehouse Pickup — Brisbane
Collect your order directly from our Geebung facility
Unit 3/356 Bilsen Road
Geebung QLD 4034
Pickup is by appointment for confirmed orders only.
Please note: We do not have a showroom. Products cannot be viewed prior to purchase. Our product pages include detailed dimensions, real customer photos, and assembly guides to help you choose with confidence.
Monday to Friday
8:00am – 2:00pm
Closed weekends and public holidays
Bring your order number and straps or tie-downs to secure your load. Our facility accommodates trailers and large vehicles.
Card payments must be completed online before collection — no card terminal on site.
Hold period: Orders are held for 14 days from dispatch notification (7 days during November–December). If uncollected within this period, your order will be automatically refunded.
Frequently Asked Questions
Delivery, damaged goods, and everything in between
Yes — someone must be present for large freight items. This allows you to count the cartons against the delivery docket, check for any visible damage, and sign for the delivery. If nobody is home, the freight will be returned to the depot and re-delivery charges may apply.
Delivery is kerbside or to the front of your property at ground level. Drivers are unable to carry items upstairs, through gates, or inside your home. Steep driveways or restricted access may mean items are left at the front boundary. Items over 40kg will require assistance to unload — please have someone available.
Do not reject the delivery. Rejecting a damaged delivery causes significant delays and is rarely the fastest resolution. Instead:
- Note any damage on the delivery paperwork before signing
- Take clear photos of damaged cartons and any affected panels
- Do not assemble the item yet
- Contact us within 4 business days via our contact page with photos and your order number
We'll arrange replacement parts, repairs, or a full resolution depending on the extent of damage. Sending replacement panels is almost always faster than a full return and reship.
Compare the cartons received against the shipping docket at the time of delivery. If cartons are missing, note this on the delivery paperwork and contact us with your order number and details. We'll investigate with the carrier and arrange delivery of any missing items promptly.
If your order hasn't dispatched yet, contact us as soon as possible and we'll update it. Once dispatched, address changes need to go through the carrier directly — redirection fees may apply. Please double-check your delivery address carefully before completing checkout.
Contact the freight carrier directly with your consignment number — they'll have the most up-to-date information on your shipment's location.
- Northline Freight: 1300 722 534 — Track online
- AirRoad: 1300 237 824 — Track online
- Direct Freight: 1300 347 397 — Track online
If you're unable to get a resolution, get in touch with us and we'll follow up on your behalf.
Yes — the times listed are for major metro areas only. For suburbs not listed, use the nearest metro area as a rough guide and allow a little extra time. For rural, semi-rural, or remote addresses, contact us with your postcode before ordering and we'll give you a specific delivery estimate.
Our Freight Partners
Contact them directly with your consignment number for the fastest updates