Lay-by Terms & Conditions

These Lay-by Terms and Conditions ("Terms") govern the use of our lay-by service at Hide & Seek Kids. By entering into a lay-by agreement with us, you agree to abide by these Terms, as well as the applicable Australian Consumer Law requirements. Please read these Terms carefully before proceeding with a lay-by.

✨ Lay-by at a Glance

  • Minimum purchase value: $400
  • Standard term: 90 days to pay
  • Christmas Lay-by: Final date 17th November 2025
  • Self-managed payments: Pay at your own pace
  • $170.00 deposit required

🛒 How to Set Up a Lay-by

  1. Browse the Hide & Seek Kids website and add products to your cart
  2. Proceed to checkout and select "Lay-by" as your payment method. Double-check your email address is correct – this is our primary means of communication
  3. Hide & Seek Kids will receive and process your Lay-by order
  4. You will receive an email with your Lay-by arrangement, including all "How to Pay" details
  5. If you do not receive this email within a few days, please contact Hide & Seek Kids

Key Requirements & Fees

💰 Minimum Value

$400
Lay-by is available on purchases of $400 or more

💳 Deposit Required

$170.00
Initial deposit due within 7 days of invoice

❌ Cancellation Fee

$170.00
Applies if lay-by is cancelled or not completed
Important: Initial deposit must be received within 7 days of invoice or the lay-by will be cancelled.

Exclusions

🚫 Lay-by is NOT Available on Sale Items

Lay-bys processed with sale pricing will automatically be declined. This policy ensures we can maintain our lay-by service for full-priced items.

Lay-by Terms

Standard Lay-by

  • Available for a 90-day term
  • Must be paid in full and collected by the finalisation date printed on the receipt
  • Perfect for everyday purchases you want to pay off over time

Christmas Lay-by

  • Rolling term lay-by with the final date being Monday, 17th November 2025
  • Must be paid in full by this date
  • Ideal for spreading Christmas shopping costs throughout the year

Payments & Management

💪 Self-Managed Flexibility

Lay-bys are self-managed, allowing you the flexibility to make payments as frequently and in whatever amounts you prefer. Pay weekly, fortnightly, or whenever suits your budget!

Payment Method

Bank Deposit Only: Bank deposit is the only accepted method of payment. Hide & Seek Kids is unable to manually process any "Buy Now, Pay Later" or credit card payment methods.
⚠️ Use Reference Numbers: Ensure reference numbers are used on all payments. Failure to identify payments will result in delays in reconciled balances and lay-by collections/delivery.

Payment Reminders

Throughout the duration of the Lay-by term, you will receive several email reminders including:

  • Current balance due
  • Lay-by end date
  • Payment reference information

Collection & Delivery

Fully Paid Lay-bys

All lay-bys that are paid off will be organised for delivery within 5 business days.

Hide & Seek Kids cannot hold any fully paid lay-bys after 5 business days.

Important: The Lay-by must be paid in full before goods can be taken or delivered.

Modifications & Restrictions

No Modifications: Lay-by orders cannot be modified once they are created. Please ensure your order is correct before finalizing your lay-by.
No Extensions: Unpaid Lay-bys cannot be extended beyond the final date. Unpaid lay-bys will result in cancellation.

Cancellation Policy

If you cancel your Lay-by, fail to make payments when they are due, or fail to collect your Lay-by by the due date, the following will apply:

Customer-Initiated Cancellation

If you choose to cancel your lay-by agreement, Hide & Seek Kids will:

  • Refund all payments made, minus the cancellation fee outlined below
  • Process your refund within 14 business days

Cancellation Fee

  • Cancellation fee: $170.00

The $170.00 cancellation fee represents genuine pre-estimated costs including system transaction and processing costs, business administration and record-keeping, goods holding and reservation costs, payment reconciliation labor, and cancellation processing costs.

Automatic Cancellation

Your lay-by will be automatically cancelled if:

  • Initial deposit is not received within 7 days of the invoice
  • Minimum payments are not maintained
  • Full payment is not received by the final due date
  • Goods are not collected within the specified timeframe
Important: When Hide & Seek Kids cancels a lay-by due to non-payment or non-collection, the same cancellation fee applies.

Australian Consumer Law

The Australian Consumer Law (ACL) provides consumers with guarantees that cannot be excluded. This Lay-by Agreement does not affect any rights you have under the ACL. For more information about your consumer rights, visit the Australian Competition and Consumer Commission website at www.accc.gov.au