Lay-by Terms & Conditions

These Lay-by Terms and Conditions ("Terms") govern the use of our lay-by service at Hide & Seek Kids. By entering into a lay-by agreement with us, you agree to abide by these Terms, as well as the applicable Australian Consumer Law requirements. Please read these Terms carefully before proceeding with a lay-by.

Lay-by at a Glance

  • Minimum purchase value: $400
  • Standard Lay-by term: 90 days to pay
  • Christmas Lay-by term: Final date 16th November 2026
  • Self-managed payments: Pay at your own pace
  • $170.00 deposit required

🛒 How to Set Up a Lay-by

  1. Browse the Hide & Seek Kids website and add products to your cart
  2. Proceed to checkout and select "Lay-by" as your payment method. Double-check your email address is correct – this is our primary means of communication
  3. Hide & Seek Kids will receive and process your Lay-by order
  4. You will receive an email with your Lay-by arrangement, including all "How to Pay" details
  5. If you do not receive this email within a few days, please contact Hide & Seek Kids

Key Requirements & Fees

💰 Minimum Value

$400
Lay-by is available on purchases of $400 or more

💳 Deposit Required

$170.00
Initial deposit due within 7 days of invoice

❌ Cancellation Fee

$170.00
Applies if lay-by is cancelled or not completed
Important: Initial deposit must be received within 7 days of invoice or the lay-by will be cancelled.

Exclusions

🚫 Lay-by is NOT Available on Sale Items

Lay-bys processed with sale pricing will automatically be declined. This policy ensures we can maintain our lay-by service for full-priced items.

Lay-by Terms

Standard Lay-by

  • Available for a 90-day term
  • Must be paid in full and collected by the finalisation date printed on the receipt
  • Perfect for everyday purchases you want to pay off over time

Christmas Lay-by

  • Rolling term lay-by with the final date being Monday, 16th November 2026
  • Must be paid in full by this date
  • Ideal for spreading Christmas shopping costs throughout the year

Payments & Management

💪 Self-Managed Flexibility

Lay-bys are self-managed, allowing you the flexibility to make payments as frequently and in whatever amounts you prefer. Pay weekly, fortnightly, or whenever suits your budget!

Payment Method

Bank Deposit Only: Bank deposit is the only accepted method of payment. Hide & Seek Kids is unable to manually process any "Buy Now, Pay Later" or credit card payment methods.
⚠️ Use Reference Numbers: Ensure reference numbers are used on all payments. Failure to identify payments will result in delays in reconciled balances and lay-by collections/delivery.

Payment Reminders

Throughout the duration of the Lay-by term, you will receive several email reminders including:

  • Current balance due
  • Lay-by end date
  • Payment reference information

Collection & Delivery

Fully Paid Lay-bys

All lay-bys that are paid off will be organised for delivery within 5 business days.

Hide & Seek Kids cannot hold any fully paid lay-bys after 5 business days.

Important: The Lay-by must be paid in full before goods can be taken or delivered.

Delivery Pricing & Fuel Surcharge Variation

Delivery charges are confirmed at the time your lay-by is created based on current freight carrier rates. However, Hide & Seek Kids reserves the right to pass on any significant increases in delivery costs that arise during your lay-by term due to factors outside our control, including but not limited to:

  • Fuel price increases affecting freight carrier surcharges
  • Carrier rate adjustments imposed by third-party logistics providers
  • Significant changes to freight infrastructure costs
What this means for you: If a material increase to your delivery charge becomes necessary, Hide & Seek Kids will notify you in writing (via email) before your order is dispatched, clearly stating the revised delivery amount and the reason for the change.

Your Options if Delivery Costs Change

Upon receiving notification of a revised delivery charge, you have the following options:

  • Accept the revised delivery charge — make the additional payment and proceed with delivery as normal
  • Cancel your lay-by without a cancellation fee — if you do not wish to proceed, you may cancel your lay-by and receive a full refund of all payments made, including your deposit. No cancellation fee will apply where Hide & Seek Kids has initiated a delivery price variation

Threshold for Variation: We will only exercise this right where the increase to your quoted delivery charge exceeds 15% of the original delivery amount. Minor fluctuations within this threshold will be absorbed by Hide & Seek Kids.

This clause operates in accordance with your rights under the Australian Consumer Law and the Queensland Fair Trading Act 1989. Nothing in this clause limits or excludes any consumer guarantee or right you hold under applicable legislation. For more information, visit Queensland Fair Trading or www.accc.gov.au.

Modifications & Restrictions

No Modifications: Lay-by orders cannot be modified once they are created. Please ensure your order is correct before finalizing your lay-by.
No Extensions: Unpaid Lay-bys cannot be extended beyond the final date. Unpaid lay-bys will result in cancellation.

Cancellation Policy

If you cancel your Lay-by, fail to make payments when they are due, or fail to collect your Lay-by by the due date, the following will apply:

Customer-Initiated Cancellation

If you choose to cancel your lay-by agreement, Hide & Seek Kids will:

  • Refund all payments made, minus the cancellation fee outlined below
  • Process your refund within 14 business days

Cancellation Fee

  • Cancellation fee: $170.00

The $170.00 cancellation fee represents genuine pre-estimated costs including system transaction and processing costs, business administration and record-keeping, goods holding and reservation costs, payment reconciliation labor, and cancellation processing costs.

Automatic Cancellation

Your lay-by will be automatically cancelled if:

  • Initial deposit is not received within 7 days of the invoice
  • Minimum payments are not maintained
  • Full payment is not received by the final due date
  • Goods are not collected within the specified timeframe
Important: When Hide & Seek Kids cancels a lay-by due to non-payment or non-collection, the same cancellation fee applies.

Australian Consumer Law

The Australian Consumer Law (ACL) provides consumers with guarantees that cannot be excluded. This Lay-by Agreement does not affect any rights you have under the ACL. For more information about your consumer rights, visit the Australian Competition and Consumer Commission website at www.accc.gov.au