Painting, Install & Maintenance
Your Complete Care Guide
Everything you need to know about painting, installing, and maintaining your Hide & Seek Kids products for years of family enjoyment.
Exclusive Dulux Partnership
Save on premium paint and supplies
We've partnered with Dulux to offer you exclusive trade discounts on quality paints and supplies. Simply present our trade account details at participating stores.
✓ Available at: Dulux Trade Centres & Outlet stores (e.g., Inspirations Paint)
✗ Not available at: Major hardware chain stores
What you'll need: Trade account number + your name as purchase order + invoice showing Hide & Seek Kids product
Click to Reveal Trade Account Number
Hide & Seek Kids Trade Account
450467
Important Information
The following guidelines are based on years of experience with timber outdoor play equipment and furniture. If you're unsure about painting, assembling, or positioning your products, we recommend seeking professional advice tailored to your specific circumstances.
Quick Navigation
Your Success Timeline
Follow this timeline for the best results with your Hide & Seek Kids product:
Before Delivery
- Choose your installation location and ensure it's level
- Prepare base (timber sleepers or concrete slab)
- Purchase paint and supplies from Dulux Trade Centre
- Clear workspace for painting components
- Arrange a helper for assembly day
Delivery & Storage
- Receive cartons and move to dry storage location
- Verify all components using packing list
- Download and read assembly manual
- Unpack and organize components for painting
Painting
- Day 1-2: Apply first coat of Dulux 1 Step Prep to all surfaces
- Day 3-4: Apply second coat of Dulux 1 Step Prep
- Day 5-6: Apply first coat of Dulux Weathershield paint
- Day 7-8: Apply second coat of Dulux Weathershield paint
- Day 9-10: Allow final cure time before assembly
Pro Tip: Weather Matters
Don't paint in extreme heat, cold, rain, or high humidity. Ideal painting conditions are 10-30°C with low humidity. Allow longer drying times in cooler or humid weather.
Assembly
- Confirm paint is fully cured
- Gather all tools listed in manual
- Confirm helper is available
- Follow assembly manual step-by-step
- Take your time - don't rush
- Remember: snug is secure, don't overtighten!
First Month
- Inspect weekly for any issues
- Touch up any paint damage from assembly
- Check all screws are secure
- Apply weatherproofing sealant to joints if desired
Ongoing Maintenance
- Monthly: Quick visual inspection, remove debris
- Quarterly: Detailed inspection, check fasteners, clean thoroughly
- Annually: Full maintenance check, touch up paint, prepare for seasonal changes
- Every 3-5 years: Complete repaint for maximum protection
Common Mistakes to Avoid
Learn from others! These are the most common mistakes customers make that lead to problems:
Complete Materials Checklist
Painting Supplies (Available at Dulux Trade Centres)
Essential Materials:
- Dulux 1 Step Prep (primer/sealer/undercoat) - Calculate 2 coats for all surfaces
- Dulux Weathershield Exterior Paint - Calculate 2 coats for all surfaces
- Quality paint brushes (2-3 different sizes for different areas)
- Paint rollers and trays (for large flat surfaces)
- Stirring sticks
- Drop sheets or tarps to protect painting area
- Painters tape (for clean edges if desired)
- Rags or paper towels for cleanup
Optional but Recommended:
- Selleys Storm Sealant for additional weatherproofing
- Sandpaper (fine grit) for any rough spots
- Paint can opener
- Brush cleaner
Assembly Tools
Tools You'll Need:
- Power drill with adjustable torque settings
- Phillips head screwdriver bits
- Manual screwdriver (for final tightening)
- Spirit level
- Measuring tape
- Rubber mallet (for gentle tapping into place)
- Adjustable wrench or socket set
- Pencil for marking
- Step ladder (for taller structures)
Helpful Additions:
- Work gloves
- Safety glasses
- Carpenter's square
- Sawhorses or work table
Base Construction Materials
For Timber Sleeper Base:
- Treated pine sleepers (quantity depends on cubby size)
- Spirit level
- Spade for ground preparation
- Compacted gravel or sand for leveling (if required)
- Galvanised nails or brackets (to connect sleepers)
Installation Manuals
A complete library of installation manuals is available on our Assembly Manuals page in PDF format. You'll also find a printed copy included in your delivery carton.
Storing Your Cartons
Your order will arrive in several cartons, each containing different components and parts. These cartons are specifically designed to fit through standard doorways, making it easier to move them into your home or storage area.
Storage Best Practices
- Choose a dry, covered location protected from rain, moisture, and direct sunlight
- Keep cartons elevated off concrete floors if possible to prevent moisture absorption
- Store in a secure area where cartons won't be damaged by other items or equipment
- Avoid extreme temperatures that could affect timber components
- Keep together all cartons for one product so components are easy to locate during assembly
When you're ready to assemble, carefully unpack each carton and verify you have all necessary parts and hardware before beginning.
Painting Your Products
Why Painting is Essential
Hide & Seek Kids products are finished with a temporary water-based stain designed to protect timber during storage and transport. This stain is NOT a permanent finish. Painting with quality sealer and exterior paint is essential to provide long-term protection from the elements and extend the life of your investment.
Our Recommended Painting System
After consulting with Dulux paint experts, we recommend the following professional-grade system for optimal protection and longevity:
Step 1: Prime & Seal
Dulux 1 Step Prep (water-based primer, sealer & undercoat)
- Apply minimum 2 coats to all surfaces
- Provides mould resistance and stain blocking
- Blocks tannin bleed and flash rust
- Creates superior foundation for topcoat adhesion
Step 2: Protect & Color
Dulux Weathershield (exterior grade paint)
- Apply minimum 2 coats over prepared surface
- Choose any color to match your style
- Provides weather protection and UV resistance
- Creates durable, long-lasting finish
Important: Don't Skip the 1 Step Prep
While it may be tempting to use exterior paint with built-in primer, this will NOT provide the same level of protection. The Dulux 1 Step Prep offers critical features including mould resistance, tannin blocking, and proper timber preparation that standard primer-in-paint products cannot match. This step is essential for extending the life of your cubby house or outdoor furniture.
When to Paint
We strongly recommend painting BEFORE assembly. This approach offers several advantages:
- All surfaces are accessible and easier to coat thoroughly
- Hard-to-reach areas and joints receive proper protection
- Assembly is cleaner without wet paint
- Better coverage equals better protection and longer life
- Reduces risk of missing spots that could lead to weathering
Paint Application: Brush vs Spray
While spray application may seem faster, brush application is strongly recommended for best results:
Additional Weatherproofing
For ultimate protection against leaks and rain, especially in areas prone to heavy weather:
- Selleys Storm Sealant creates waterproof seals on any material
- Perfect for sealing fine timber cracks and gaps
- Can be applied before or after assembly
- Paintable once cured
- Excellent for roof joints, window frames, and other weather-exposed areas
Understanding Mould on Outdoor Timber
Natural Occurrence on All Outdoor Timber
Regardless of timber type or treatment, mould will eventually find its way to outdoor timber products—it's a completely natural part of the outdoor environment. The good news is that there are proven measures you can implement to slow mould growth and protect your investment.
How Mould Develops
Mould requires four key elements to thrive:
- Moisture from rain, dew, or humidity
- Oxygen from the air
- Host material like timber or leaves
- Humidity especially in damp, shaded areas
Mould spores regularly travel through the air until they find suitable conditions. In damp, humid environments, spores can rapidly flourish, resulting in dark spots on timber surfaces.
Preventing Mould Growth
The most effective prevention method is proper sealing with quality primer and exterior paint. When applied correctly:
- Creates protective barrier against moisture penetration
- Blocks UV rays that can break down timber
- Prevents mould spores from establishing on timber surface
- Makes cleaning and maintenance easier
Critical: Ensure thorough coverage of every square millimetre of your product, including all edges, joins, and hard-to-reach areas. Any unpainted timber provides an entry point for moisture and mould.
Preparing for Bad Weather
Weather Safety Notice
Hide & Seek Kids playsets are designed for regular Australian weather conditions but are NOT cyclone-rated. Severe weather requires preparation to protect your investment and ensure safety.
Before Severe Weather Arrives
- Secure loose items including cushions, toys, and accessories
- Cover cubby houses with tarps or weather covers if possible
- Bring smaller pieces indoors such as chairs, tables, and decorative items
- Remove or secure shade sails and fabric elements
- Check anchoring and ensure ground fixings are secure
During Severe Weather
- Avoid using play equipment during heavy rain, thunderstorms, or strong winds
- Keep children indoors until conditions are safe
- Monitor equipment from indoors if possible
After Extreme Weather
- Inspect for damage including loose screws, cracks, or structural issues
- Check for water accumulation especially in enclosed areas
- Tighten any loose fixings before allowing children to play
- Make necessary repairs before resuming use
- After flooding, thoroughly inspect structural integrity and allow complete drying
Assembly Guidelines
Assembling your Hide & Seek Kids product can be an exciting and rewarding experience. Follow these guidelines for best results:
Before You Begin
- Read instructions thoroughly before starting assembly
- Gather all necessary tools and materials in advance
- Enlist a helper - a second person makes assembly significantly easier
- Choose a clear, flat workspace with adequate room to move
- Verify all parts are present using the instruction checklist
- If painted, ensure paint is completely dry before assembly
Critical: Do NOT Overtighten Screws
Overtightening is the leading cause of timber splitting and cracking during assembly. Tighten screws until they are snug and secure, but not overly tight. The screw should be firm but you should NOT see timber compressing or bulging around the screw head. If using a drill, reduce torque settings or finish tightening by hand.
During Assembly
- Follow instructions step-by-step in the exact order provided
- Check for level and stability throughout the process
- Tighten fasteners progressively rather than fully tightening one at a time
- Ensure all connections are secure but not overtightened
- Make adjustments as needed to ensure proper fit and alignment
Placement & Positioning
Proper placement is crucial for longevity, safety, and your family's enjoyment of your Hide & Seek Kids products.
Location Considerations
Level Ground is Essential
Why Level Ground Matters
Installing on uneven ground causes timber movement, resulting in gaps, warping, and structural stress. This affects durability, safety, and the lifespan of your product. Regular checking and adjusting of level is crucial for maintaining stability.
If your roof, windows, or doors look crooked: Before assuming there's a problem with the product, use a level and plumb to check if the structure is sitting level. Most "crooked" issues are actually caused by uneven ground.
Securing to Ground
Depending on your location and weather conditions, securing your cubby house or play equipment to the ground may be advisable, especially in areas prone to severe storms or high winds. Consult with a professional about the best anchoring method for your specific soil type and conditions.
Base Construction
For Ground-Level Cubby Houses:
The recommended base construction uses timber sleepers. Support must be provided for all floor joins and support is required under all walls to limit movement. Sleepers should be level and properly spaced, allowing for airflow underneath while reducing moisture and making it easy to adjust for levelness.
Base preparation with timber sleepers
Proper sleeper spacing for support
Why Pavers Are NOT Recommended
Do not place pavers directly underneath cubby houses. Pavers can settle unevenly over time, leading to instability and safety hazards. They also prevent airflow underneath, trapping moisture. Instead, use level ground with timber sleepers or a proper concrete slab to provide a stable, level foundation with adequate drainage.
Ongoing Maintenance
Regular maintenance keeps your Hide & Seek Kids products safe, beautiful, and long-lasting.
Regular Cleaning
- Clean with mild detergent and water regularly
- Remove dirt, leaves, and debris from all surfaces
- Pay special attention to joints and crevices where moisture can accumulate
- Rinse thoroughly and allow to dry completely
- Remove cobwebs and insect nests regularly
Periodic Inspections
Check your products regularly (at least every 3 months) for:
- Structural integrity - look for cracks, splits, or warping
- Loose fasteners - tighten screws and bolts as needed
- Paint condition - touch up any areas where paint has chipped or worn
- Rot or decay - address immediately if found
- Mould growth - clean and address moisture sources
- Hardware condition - check for rust or damage
- Safety hazards - splinters, protruding nails, loose components
Seasonal Maintenance
Before Summer: Check paint protection, apply touch-ups, ensure proper ventilation
Before Winter: Inspect for water damage, check drainage, consider protective covers
After Storms: Conduct thorough safety inspection before allowing children to play
Paint Maintenance
- Inspect paint annually for wear, chips, or fading
- Touch up damaged areas promptly to prevent moisture penetration
- Consider full repaint every 3-5 years depending on conditions
- Always use quality exterior-grade products
Seasonal Care Calendar
Follow this seasonal maintenance schedule to keep your Hide & Seek Kids products in optimal condition year-round:
Spring (September - November)
- Deep clean after winter - remove dirt, debris, cobwebs
- Inspect paint for any winter damage and touch up as needed
- Check for mould growth after winter moisture and clean if present
- Tighten all fasteners that may have loosened
- Inspect roof for any water damage or leaks
- Clear drainage around base area
- Prepare for increased use during warmer months
Summer (December - February)
- Monitor UV exposure - consider shade solutions if excessive sun
- Check regularly as this is peak usage time
- Clean weekly during heavy use periods
- Check water play areas are draining properly
- Ensure adequate ventilation inside enclosed structures
- Monitor paint condition in high-sun areas
Autumn (March - May)
- Remove fallen leaves and debris regularly
- Clean gutters on cubby houses if applicable
- Prepare for wet season - check all weatherproofing
- Inspect and seal any new gaps or cracks
- Consider weather covers for exposed equipment
- Check drainage is working effectively
- Plan any repainting projects for dry autumn days
Winter (June - August)
- Increase inspection frequency during wet season
- Check for water pooling or leaks after rain
- Monitor for mould in damp conditions and clean promptly
- Ensure adequate drainage around base
- Cover or secure cushions and fabric accessories
- Check structure stability after storms
- Plan spring projects - order paint and supplies for spring touch-ups
Understanding Natural Timber
Timber is a Living, Natural Material
Timber is a natural product that continues to respond to its environment throughout its life. Understanding these natural characteristics helps you appreciate your product and maintain it properly.
Thermal Expansion & Contraction
Timber naturally expands and contracts in response to temperature and moisture changes:
- Dry seasons: Timber dries out, showing minor gaps and cracks
- Humid seasons: Timber absorbs moisture, gaps close up
- This is completely normal and does not affect structural integrity
- Each piece responds differently based on grain, density, and position
These seasonal changes are natural and expected. Small cracks and gaps will open and close with the seasons and do not compromise the strength or durability of your product.
Natural Variations
Your timber product may display:
- Knots and grain variations
- Slight color differences between pieces
- Natural markings and characteristics
- Minor imperfections that add character
These features are part of timber's natural beauty and authenticity, not defects.
Color Variations in Plastic Accessories
Please note that plastic accessories such as slides, handles, and climbing rocks may vary slightly in color due to differences in manufacturing batches. We strive to minimize these variations and ensure consistent quality across all components. These variations do not affect the safety or functionality of the products.
Troubleshooting Common Issues
Doors or Windows Won't Close Properly
Cause: Structure is not level
Solution: Use a spirit level to check if the base is level. Adjust base/sleepers to achieve level installation. Most "crooked" issues are caused by uneven ground, not product defects.
Timber Has Small Cracks or Gaps
Cause: Natural thermal expansion and contraction
Solution: This is completely normal and does not affect structural integrity. Small cracks will open in dry weather and close when humidity returns. This is expected behavior for natural timber.
Paint is Peeling or Bubbling
Cause: Inadequate primer, moisture penetration, or painting in unsuitable conditions
Solution: Strip affected areas, allow timber to dry completely, apply Dulux 1 Step Prep (2 coats), then reapply Weathershield topcoat (2 coats). Ensure proper coverage of all edges and joins.
Dark Spots Appearing on Timber
Cause: Mould growth due to moisture and humidity
Solution: Clean with mild detergent and water solution. Allow to dry completely. Touch up paint if needed. Ensure adequate ventilation and consider relocating if in overly shaded, damp area.
Screws or Bolts Coming Loose
Cause: Natural timber movement or vibration from play
Solution: Check and tighten all fasteners every 3 months. This is normal maintenance. Do not overtighten when re-securing.
Timber Split During Assembly
Cause: Overtightening screws
Solution: If split is minor, proceed carefully ensuring no sharp edges. If major split, contact customer service for replacement part. Prevention: Use lower torque settings on drill and finish tightening by hand.
Structure Feels Wobbly
Cause: Uneven base, loose fasteners, or incorrect assembly
Solution: Check that base is level. Verify all screws and bolts are properly tightened (but not overtightened). Review assembly manual to confirm all steps completed correctly. For cubby houses prone to storms, consider ground anchoring.
Still Having Issues?
If you've tried these solutions and are still experiencing problems, please contact our customer support team. Have your order number and photos of the issue ready to help us assist you quickly.
Adult Supervision Requirements
Supervision is Always Necessary
Adult supervision is essential whenever children are playing in or around cubby houses, beds, and outdoor play equipment. This is especially critical for younger children who may not be fully aware of potential hazards.
Supervision Guidelines
- Always supervise children during play
- Teach children safe play practices
- Establish and enforce clear rules for equipment use
- Regularly check that children are using equipment safely
- Monitor weather conditions and restrict use when unsafe
- Keep the play area clear of hazards
Important Safety Information
Bed Safety - Floor Beds & Low Profile Beds
Critical Floor Bed Safety Guidelines
Wall Distance: Position beds away from walls to prevent young children from becoming trapped between the mattress and wall.
Firm Mattress Required: Always use a firm mattress to minimize the risk of sleep-related accidents.
Clear Sleep Space: Keep the area around the mattress completely free from soft toys, bean bags, plastic bags, or similar items that a young child might roll onto. Soft objects can contour around a child's face and present a suffocation risk.
Safe Sleep Environment: Ensure the mattress fits properly with no gaps where a child could become trapped.
Proper Positioning: For cubby house beds and similar designs, place the headboard (rather than the side) against the wall. This prevents toddlers from becoming trapped between the bed and wall.
What's NOT Covered Under Warranty
Important: These Issues Are Preventable
The following are NOT manufacturing defects and are the result of inadequate painting, maintenance, or improper placement. These issues are preventable with proper care:
- Weathering, fading, or UV damage - Prevented by proper painting with quality exterior paint
- Mould, mildew, or algae growth - Prevented by proper sealing and regular cleaning
- Rot or decay - Prevented by adequate painting and proper drainage/placement
- Warping due to uneven ground - Prevented by level installation on proper base
- Damage from severe weather - Prevented by securing equipment and following weather guidelines
- Insect damage - Prevented by proper painting and regular inspection
- Timber splitting from overtightened screws - Prevented by following assembly instructions
- Paint peeling or chipping - Prevented by using recommended products and proper application
Remember: Proper painting and maintenance as outlined in this guide will prevent these issues and keep your product beautiful for years.
When to Contact Customer Service
We're here to help! Contact our customer service team if you experience:
Contact Us For:
- Missing parts or hardware - We'll send replacements immediately
- Damaged components on arrival - Report within 4 days of delivery with photos
- Assembly questions - If instructions are unclear, we're happy to help
- Manufacturing defects - Structural issues, major warping, or quality concerns
- Warranty claims - For issues covered under warranty terms
- Spare parts orders - Replacement components available
Before Contacting Us:
To help us assist you quickly, please have ready:
- Your order number
- Photos of the issue (multiple angles if possible)
- Product name and size/color ordered
- Description of the problem
Response Times: We aim to respond to all inquiries within 1-2 business days. Urgent safety issues are prioritized.
Additional Resources
Your Success is Our Priority
This guide represents our commitment to helping you get the most from your Hide & Seek Kids products. We've compiled these recommendations based on years of experience and customer feedback. While we've provided comprehensive guidance, every situation is unique. If you're ever unsure about any aspect of installation, painting, or maintenance, we encourage you to seek professional advice or contact our team.
We're here to support you throughout your Hide & Seek Kids journey, from delivery to assembly to years of family enjoyment. Thank you for choosing Hide & Seek Kids to create magical spaces for your family.